Customer Support

Every Diamond is handcrafted to the highest standards using top quality materials and components. Your airplane is a significant investment and it is important to maintain it in top condition to retain its original performance, efficiency and reliability, not only in the interest of safety but also to maintain top value.

Our experienced Customer Support group leads an extensive network of factory trained independently operated Diamond Authorized Service Centres to provide quick, efficient, and competent service throughout North America. Our expert staff consists of enthusiastic aviation professionals that understand your airplane and your needs.

We maintain a comprehensive inventory of service and repair parts to support each model. We also offer maintenance training for customers, technicians and maintenance & repair organizations, and provide factory direct on-site technical support when required.

If you require after sales factory direct assistance or information regarding any Diamond product, please contact us as follows. We are here to help!

Contact Customer Support

+1 519-457-4041   (General Inquiries, Technical Questions, Maintenance Training, Warranty)
+1 519-457-4051   (Parts Orders, Non Warranty Parts Returns, Parts Shipment Tracking)

Fax:

+1 519-457-4045   (All Customer Support Inquiries)

Email:

(General Inquiries, Technical Questions, Maintenance Training)
(Parts Orders, Non Warranty Parts Returns, Parts Shipment Tracking)
(Warranty Registration, Claims, and Returns)

Hours of Operation:

Monday – Friday: 08:00 – 17:30 EST
Weekends and Holidays: by appointment

After Hours Emergency Contact:

+1 519-457-4041

Customer Support Representatives are available weekdays, weekends and holidays, including extended hours. If your call is not answered immediately please leave a detailed message with your contact information and your call will be responded to as soon as possible and no later than next day.

Factory Maintenance Training

Diamond Aircraft Customer Support offers regularly scheduled maintenance courses for all current models. Diamond instructors are all active technical representatives with many years of experience providing direct support for our aircraft. Course topics include technical training on aircraft type, including airframe, powerplant and avionics. Diamond also provides Austro Engine training, which qualifies successful participants to provide maintenance Austro engine in the field. In addition to technical training, Diamond also covers process training on warranty claims, navigating technical publications, part research and ordering.

Tuition for a one week course is $2,500 USD per student. Diamond Authorized Service Centers and fleet customers may be eligible for a discounted rate, so please contact us to confirm pricing. Snacks and lunch are included each day during the one week training course. Course dates and registration information can be found below.

Have a large maintenance staff that you wish to have trained all at once? Diamond can also provide onsite training options at additional cost. Contact us for further details.

Course Registration Forms:

Please click here to download the registration form for the DA20 / DA40 course.
Please click here to download the registration form for the DA42 NG course.

 

Maintenance Training Courses

  • Feb 06 - 10DA20 / DA40
  • Mar 06 - 10DA42NG
  • Apr 03 - 07DA20 / DA40
  • May 08 - 12DA42NG
  • June 05 - 09DA20 / DA40
  • Sept 11 - 15DA42NG
  • Oct 16-20DA20 / DA40
  • Nov 13 - 17DA42NG